Privacy Policy

This Privacy Policy describes how Operation France collects, uses, and protects your personal information. We are committed to ensuring your privacy is protected.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, address, email address, phone number, date of birth, and other contact details.
  • Medical Information: Details about your medical history, current health condition, and treatment preferences.
  • Payment Information: Credit card details or other payment information necessary for processing payments.
  • Website Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.
  • Communication Data: Records of your communications with us, including emails, phone calls, and contact form submissions.

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you fill out forms on our website, contact us by phone or email, or provide information during consultations.
  • Automatically: Through cookies and other tracking technologies when you visit our website.
  • From Third Parties: From healthcare providers or other professionals involved in your treatment, with your consent.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Providing Services: To arrange and deliver medical transport and surgery services, including coordinating travel, accommodation, and medical care.
  • Communication: To communicate with you about your treatment, appointments, and other relevant information.
  • Payment Processing: To process payments for our services.
  • Improving Our Services: To analyze website usage data and feedback to improve our services and user experience.
  • Legal Compliance: To comply with legal and regulatory requirements.
  • Marketing: To send you promotional materials and updates about our services, with your consent.

4. Data Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented appropriate technical and organizational measures to safeguard and secure the information we collect online. These measures include:

  • Encryption: Using encryption to protect sensitive data during transmission and storage.
  • Access Controls: Limiting access to personal information to authorized personnel only.
  • Regular Security Assessments: Conducting regular security assessments and audits to identify and address potential vulnerabilities.
  • Secure Storage: Storing personal information on secure servers with restricted access.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period will depend on the nature of the information and the specific circumstances.

6. Sharing Your Information

We may share your personal information with the following categories of recipients:

  • Healthcare Providers: Doctors, surgeons, physiotherapists, and other medical professionals involved in your treatment.
  • Service Providers: Companies that provide services on our behalf, such as payment processing, IT services, and marketing support.
  • Legal Authorities: Government agencies or law enforcement officials if required by law.

We will only share your information with third parties who agree to keep your information confidential and use it only for the purposes we specify.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
  • Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Portability: You have the right to request that we provide your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the contact information provided below.

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit a website. We use cookies for the following purposes:

  • Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled.
  • Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit and how long you spend on each page.
  • Functionality Cookies: These cookies allow the website to remember your preferences and provide enhanced features.
  • Targeting Cookies: These cookies are used to deliver targeted advertising based on your interests.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date. We encourage you to review this Privacy Policy periodically.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

[Insert Contact Information]

12. Consent

By using our website and services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.